Privacy Policy

1. Introduction

Tempora ("we", "us", "our") operates from 88 Nimmanhaemin Road, Su Thep, Muang, Chiang Mai 50200, Thailand. This Privacy Policy describes how we collect, use, retain, and protect personal information provided by visitors to our website and clients of our watch repair and servicing workshop.

We take a straightforward approach to data handling: we collect only what we need to operate our services and communicate with clients, we do not sell personal data, and we store it for no longer than necessary. Questions about this policy may be directed to [email protected].

2. Information We Collect

2.1 Information you provide

When you submit an enquiry via our website contact form or communicate with us directly, we may collect: your full name, email address, telephone number (if provided), and any details about your watch or service request that you choose to share in a message.

2.2 Workshop intake information

When you leave a watch with us for servicing, we collect and record: your name and contact details, a description and condition record of the piece, and details of agreed work. This intake record is shared with you on receipt.

2.3 Automatically collected data

Our website may collect standard technical data including IP address, browser type, pages visited, and session duration through cookies and analytics tools. This data is used in aggregate and is not linked to individual identities without consent.

2.4 Legal basis for processing

• Contract performance — processing your service enquiry and managing the workshop intake relationship.
• Legitimate interest — maintaining service records, improving our workshop processes.
• Consent — analytics cookies and any marketing communication.
• Legal obligation — financial record keeping as required under Thai law.

3. How We Use Your Information

Personal information collected through our website or workshop is used to: respond to service enquiries, manage intake and return of watches in our care, issue service records and invoices, maintain our workshop job log for quality assurance purposes, and where you have consented, provide occasional updates about our services.

We do not use personal data for automated decision-making or profiling. We do not share personal data with third parties for marketing purposes.

Third-party services we use that may process data on our behalf include Google Analytics (website traffic analysis) and our email service provider. These parties process data only as instructed and under data processing agreements.

4. Data Protection and Security

Our website uses HTTPS encryption for all data transmission. Enquiry data and client records held digitally are stored on password-protected systems with access limited to workshop staff. Physical workshop intake records are held in a locked filing system on-site.

We retain contact and enquiry data for up to 24 months after last contact. Workshop service records are retained for seven years for warranty and quality assurance purposes, or as required by applicable accounting regulations.

In the event of a data breach that is likely to affect your rights or freedoms, we will notify affected individuals without undue delay and report to the relevant authority as required by applicable law.

5. Cookies

We use essential cookies required for the site to function, and optional analytics and preference cookies where you have provided consent. You may manage your cookie preferences at any time via our Cookie Policy page.

Withdrawing cookie consent does not affect the lawfulness of any processing that occurred prior to withdrawal.

6. Your Rights

Subject to applicable law, you have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct inaccurate or incomplete data.
• Erasure — request deletion of your data where we have no lawful basis to retain it.
• Portability — receive your data in a structured, machine-readable format.
• Objection — object to processing based on legitimate interest.
• Withdrawal of consent — withdraw any consent given at any time, without affecting prior processing.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) of Thailand, the relevant supervisory authority under the PDPA.

7. Third-Party Links

Our website may include links to external sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any third-party site you visit.

8. Children's Privacy

Our services are directed at individuals aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that personal data has been provided by someone under the age of 18, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Updated versions will be published on this page with a revised "Last Updated" date. Continued use of our website or services following a material change constitutes acceptance of the updated policy.